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Investor Relationship

Shipping policy

jockeyindia.com offers free nationwide shipping on all orders of Rs.499 and above. A minimal shipping charge of Rs.30 is applicable only on orders below Rs.499. This shipping charge is different from our Cash on Delivery convenience fee. We charge Rs.40 flat as a convenience fee for all Cash on Delivery orders. There is no convenience charge for Pre-paid orders.

Majority of our orders are dispatched - within 24 to 48 hours of receiving the order and delivered within 1 to 7 working days after being dispatched. Our shipping is done through leading courier services in the country and your order can be tracked online once it is shipped.   We will make best efforts to ensure accurate delivery of your products in good condition.

Please note our shipping policy as follows:

  • We currently deliver to locations covered under 8000 Pin codes across India. 
  • Our shipping and delivery times vary by destination location, and the typical lead times are as shown below:
  • Bangalore – 1 to 2 Working Days
  • South Zone – 2 to 4 Working Days
  • Metros – 2 to 3 Working Days
  • Rest of India – 2 to 7 Working Days
  • Special Destinations –5 to 10 Working Days

It is to be noted that the above mentioned number of days are only tentative timelines and we shall not be obliged to deliver the products within the timelines mentioned above. However, we shall make our best efforts to deliver your orders within the above mentioned timelines.

  • In the rare event that we are not able to ship your order completely within 7 working days of the order, we will contact you and obtain your instruction as to whether you would want the unshipped part of the order to be cancelled or not. In the event you are desirous of waiting for the shipment of your complete order until the time period intimated by us to you, we will ensure that we make our best efforts to ship the same within the specified period of shipment intimated to you. In the event you are desirous of cancelling the remaining unshipped part of the order, we shall cancel the same, and send you an email informing you about the same. In such cases, your payment against the unshipped part of the order shall be refunded in the manner set out in Returns and Refunds Policy.
  • We ship on all working days, excluding Sundays and public holidays.
  • We are not responsible for unexpected shipping delays caused by circumstances such as severe weather or natural disasters or causes beyond our control. . In cases such as these, you may either call us or directly contact the courier for the status of your consignment.
  • The shipping status of your order can be tracked on My Account section on our website.
  • Please note all items (including freebies) will be shipped with an invoice mentioning the price, as per Indian Tax Regulations.

Damage of External Packaging

On receipt, if it is noticed that the external packing of the consignment is damaged or tampered with, customers are requested to verify the quality/quantity of the products against the invoice, before accepting the package from the courier agency. In case of any discrepancy is noticed in the packet, customer can either refuse to accept delivery or accept delivery only after putting suitable remark on the proof of delivery. In such cases, the customer is requested to either call or email us intimating us on the issue. Photographs of the delivered product may also be sent to us. We shall handle such issues directly with the respective courier company.

In case you have refused to accept delivery of the consignment, kindly intimate us with the details of your order. Once the package is received in our warehouse, we will cancel the order. If your order was Pre-paid order, we will refund the money in your banking account. If your order was Cash-on-Delivery order, we will cancel the order without any refund.

Shipping Charges

  • Please refer to the table below to estimate the shipping charges which shall be included in your order value.
  • Free shipping shall be provided on all orders of value above Rs.499/-.

There is a COD Convenience Fee of Rs.40 which will be charged on every COD order.

Order Value

Less than Rs.499

More than Rs.499

Shipping Charge

Convenience Fee

Shipping Charge

Convenience Fee

Prepaid Order

30.00

0.00

0.00

0.00

COD order

30.00

40.00

0.00

40.00

 

Note: 
1. Service tax is included in Shipping charge and there shall be no additional cost charged.

2. These shipping charges also include all Octroi charges, Local Body taxes etc. and customer is not required to pay any amount exceeding the invoice value.

3. For deliveries across the country, the maximum shipping charge per order shall be limited to Rs. 30/- .